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Why Does Mail Have to Download Messages Again

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This article provides solutions if you can sync (send and receive) messages simply receive letters slowly or messages are missing.

  • Email non received in a timely manner: Y'all don't receive email for upward to an hour after it was sent or you lot demand to manually sync to send or receive new email.

  • Email has gone missing: E-mail that was previously available in the Postal service app is no longer available.

E-mail non received in a timely mode

If it takes more than 5 to 10 minutes for you to receive a bulletin, you may want to check your sync settings and so that messages are sent as soon as they go far on your server. To change how ofttimes new electronic mail is downloaded, follow the steps below.

  1. Get to Start and open Postal service.

  2. At the bottom of the left navigation pane, select The Settings button.

    A screenshot of the Settings button

  3. Select Manage Accounts and select your e-mail account.

  4. Select Alter mailbox sync settings.

  5. To receive messages as soon as possible, nether Download new content, select as items arrive.

Email has gone missing

Alter how many letters are in the Mail app

By default, when you beginning gear up your account, the Mail app downloads electronic mail messages from the past ii weeks. All your older letters are still available online, such every bit at https://www.outlook.com.

If you lot want to change the number of letters downloaded to the Mail service app (also known as your sync duration) use the following steps.

  1. Go to Start and open Mail.

  2. At the bottom of the left navigation pane, select The Settings button.

    A screenshot of the Settings button

  3. Select Manage Accounts and select your e-mail business relationship.

  4. Select Modify mailbox sync settings.

  5. To see older messages, under Download email from, cull whatever time.

Check the Junk Email folder

Sometimes, messages go to the Junk Email folder. Follow these steps to check your Junk Email folder and, in necessary, move your missing e-mail to your inbox.

  1. Go to First and open Mail.

  2. Under the Account menu on the left, select your account.

  3. If your Junk E-mail folder isn't listed under Folders, select More.

    A screenshot of the More folders link

  4. If you locate the missing bulletin in your Junk Email folder, right-click the message and select Movement to Inbox.

Check the Other tab

Focused Inbox separates your inbox into two tabs, Focused and Other, to help you focus on the messages that matter most to you. If Focused Inbox is turned on, some letters sent to yous might exist in the Other tab. Right-click whatsoever message you want to appear in the Focused tab and select Motion to Focused or Always move to Focused. Focused Inbox will learn which messages should always get to the Focused tab.

Check your rules

It's possible that a dominion might have moved or deleted your messages. While the Mail app doesn't support rules directly, any rules on your email server will yet be applied. To check if you've created any rules on your email server, and if and so, temporarily plow off whatsoever rules that might exist moving or deleting your email, follow the instructions below:

Outlook.com or Outlook on the web

  1. Sign in to your Outlook.com or Outlook on the web account.

    If you're using an Microsoft 365 account, sign in hither.

  2. Select Settings Settings > Options or Mail.

    A screenshot of the Settings button.

  3. In the Options menu on the left, select Inbox and sweep rules.

  4. Select a rule to run across when information technology's applied and what it does.

    Uncheck whatsoever rules that might move or delete your messages.

Outlook 2016

  1. On the Dwelling house tab, select Rules > Manage Rules and Alerts.

    A screenshot of the Manage Rules and Alerts button

  2. Select a rule to see when it's practical and what it does.

    Uncheck any rules that might move or delete your letters.

For all other account types, contact your email provider to determine if they support rules and how to manage them.

Notes:

  • If you take any rules that movement messages, check the folders where the messages are moved to determine if your missing email has been moved at that place.

  • If you have whatever rules that delete messages, you lot may need to asking that the message exist sent once again.

Check your blocked senders listing

Some e-mail providers allow y'all to block sure senders or send messages from senders to the junk folder. To bank check your blocked senders listing, and if necessary remove a sender from the list, follow the instructions below:

Outlook.com or Outlook on the web

  1. Sign in to your Outlook.com or Outlook on the web account.

    If you lot're using an Microsoft 365 account, sign in here.

  2. Select Settings Settings > Options or Mail service.

    A screenshot of the Settings button.

  3. In the Options bill of fare on the left, select Blocked Senders or Cake and allow.

  4. If the missing message was sent from whatsoever of the email addresses in the blocked senders list, or their address is from the same domain (for example, @hotmail.com), select the email address or domain and and so select Remove.

Outlook 2016

  1. On the Abode tab, select Junk > Junk Electronic mail Options.

    A screenshot of the Junk Email Options button

  2. Select the Blocked senders tab.

    If the missing message was sent from whatsoever of the email addresses in the blocked senders list, or their address is from the same domain (for example, @hotmail.com), select the e-mail address or domain and then select Remove.

For all other business relationship types, contact your e-mail provider to determine if they support rules and how to manage them.

Contact the sender

If you're tried the solutions above and still aren't receiving messages from a sender, contact the sender. Let them know that:

  • Their email isn't beingness delivered to Outlook.com.

  • They should contact Microsoft support through postmaster.live.com.

Why can't I see older events or events far in the time to come?

The date range of events displayed in the Agenda app is determined by your business relationship type and the device yous're using. While older events or events far in the future aren't displayed in the Calendar app, they haven't been deleted. Yous can view the events from the web or in some other app. The following tables explicate which events are shown in the Calendar app and which aren't based on your device and account blazon.

Events displayed on your PC

Account type

By events

Future events

Exchange ActiveSync: Outlook.com, Substitution, and Microsoft 365 accounts

Events from the past iii months*

All future events

Google and iCloud

Events from the by 3 months*

Events up to six months in the future*

*Recurring events may be displayed outside of this range when whatever of the occurrences fall within the range. For example, if you create a recurring event that started six months ago and runs for a twelvemonth, all instances of this even may be displayed.

Events displayed on your mobile device

Account type

By events

Hereafter events

Commutation ActiveSync: Outlook.com, Exchange, and Microsoft 365 accounts

Events from the by 2 weeks*

All future events

Google and iCloud

Events from the past 2 weeks*

Events upwards to 6 months in the future*

*Recurring events may be displayed outside of this range when any of the occurrences fall within the range. For case, if you lot create a recurring event that started six months agone and runs for a yr, all instances of this even may be displayed.

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Source: https://support.microsoft.com/en-us/office/where-are-my-email-messages-or-calendar-events-in-mail-and-calendar-for-windows-10-9b6f053c-5a4d-4a2b-bae4-57cdaddd5cb7

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